Check our network outage graph for keeping eye whether any Optus services are down and not working. When the 3G icon is … Join. Join. I have just unlocked my Optus prepaid phone using live chat. Also my internet is pretty crappy in 5169 at the moment. Unable to contact a 'real' person at Optus to talk live regarding issue. posted 2014-Dec-22, 8:29 pm AEST onexone writes... so $80 isn't an unfair price to have a new unlocked phone. Pages. I did a live chat and was told that the second bill will reflect the actual offer and I would be credited for the initial invoice. Mmm, … This plan is good and bad for me as I will be stuck to optus for life.. : / henrus on 06/11/2020 - 13:48 . Hi … Unfortunately, Optus - Mobile does not offer live chat as a channel for customer service at this time. I tried to-day to change … Ok cool maybe they can help me here. 5 days later, still not activated. *Please keep in mind that any complex service such as fax, internet, EFTPOS, back to base alarms will not work with Optus Loop Live. Reply. Also my internet is pretty crappy in 5169 at the moment. Still no modem. It’s now 38 days counting. Recharge with Credit Card or Debit Card Go online to save time and use our database of articles, shortcuts and LiveChat. Any ideas? Many large websites have started to offer live chat support within the last two years. Tried to activate and port over from Vodafone. Not sure that I buy that so I will be checking it again soon! Mounty' Whirlpool Enthusiast reference: whrl.pl/Re6Kqb. But modem not delivered. Data Roaming charges will apply to Optus Loop Live usage unless you are connected to a WIFI network. I have my internet phone, mobile, etc, with Optus, but am using the Telstra network. Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. Get your support answers here. Something’s not working smoothly? Contact Optus customer service. So I need to talk to someone, but live chat not working on iPad or iPhone. Hi I'm in the UK and my telstra phone is not working, I am unable to speak with anyone at Telstra, any ideas how I can talk to them, Does Live Chat Work - 864965 Also my internet is pretty crappy in 5169 at the moment. posted 2015-Aug-15, 9:25 am AEST ref: whrl.pl/Rentwa. 2020-12-11T06:14:41+00:00 @hayleymcn76 @Telstra worst service ever. Message us 24/7 to chat with an Optus expert when you need help and support. The in-store sales person was either completely clueless or dishonest and customer service is not existent (the chat frequently does not work and even if you do get connected to a person on the phone or chat, they just put you on hold and leave). Placed order for new internet on 23/11. Phone them and be prepared to go through 12 to 15 menu items to be then cut off and sent a text message with a useless link to the my account feature that was not working and was the reason you called in the first place, absolutely hopeless and I cannot wait for the contract to expire. You can find optus chat by googling optus chat. I have had major problems with optus prepaid activation. fred Live chat tell me to go into optus store , optus store tell me to call optus. Was told to expect up to 14 day wait. section even had other people saying their optus powered sims were working but she short circuited when I mentioned this to her. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options Login. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Customer help on Optus home products and services. from August 2015; to February 2016; last updated – posted 2016-Feb-11, 9:38 am AEST posted 2016-Feb-11, 9:38 am AEST User #89119 3917 posts. Can I use Optus Loop Live while I'm overseas? Share. Any ideas? Useful. Or manage lost devices and service issues. The optus website in it's help discussions? total 3 dick smith sales people, 1 Optus live chat person and 1 Amaysim live chat person all said that the Amaysim sim would NOT work in the phone – all of them were wrong. I was on a month to month plan with Optus. How good is that! Mobile; Optus Prepaid Activation Problems. I purchased some optus starter kits from Coles this week for $10 ($30 value). Web page not working correctly either. Also my internet is pretty crappy in 5169 at the moment. I'm on a $90 plan so I'm definitely eligible. AdamK Master Computing Services. Customer service is totally crap. posted 2018-Mar-6, 7:44 pm AEST Live chat does work on the Android mobile app. Any ideas? Making a video call with my mobile phone. Live chat does not work at all. Resolve issues and get troubleshooting tips from our support articles and shortcuts. Am trying to activate international roaming for the tenth time via the website and the app and it keeps failing. Sweetnsour on 11/06/2016 - 20:21. BlazinPast on 12/12/2016 - 23:01 Last edited 12/12/2016 - 23:02. @Kerry_Berri @Optus I can’t live chat for help through the app without an account, but I can’t get into my account and get no reset email. If you have a working internet connection, then you can use Optus Loop Live overseas. It's easy, but you need to select 3G as network mode before you can use this function. Login. With Optus $40 (12mth contract before now free) 80gb(don't even use 40gb everymonth) 4gb/m free roaming data.. Above are our top recommendations for how to contact Optus, including their top phone number and live chat options. Pages. Telstra technician arrived this morning at 11.30 and all was fixed by 12.15. Live. Aum. Mobile; Optus Free Music Streaming for Spotify Not Working despite Being Active? Yep I'm on the same. Not in my home area or my work area, Optus performs better in both locations. Archive View Return to standard view. User #244253 12309 posts. @Kerry_Berri @Optus I can’t live chat for help through the app without an account, but I can’t get into my account and get no reset email. Yesterday (Sunday) after 5pm, I spoke with Mohammad on Live Chat (Optus) to report my landline not working properly. Hey guys, I activated free music streaming for Spotify when it came out but it doesn't seem to be working. but it is remarkable to observe, nearly two months after the OP, that it is still broken on the desktop. Merchant reference: whrl.pl/Rentwa. Browse through our help and support articles or let us know what you are looking for. Want to make a video call? Hi - that link does not work. Any ideas? Find the help you need with Optus. Comps. posted 2015-Aug-15, 9:25 am AEST O.P. ! Just Invest on 06/11/2020 - 13:44 +1 vote. Connection Type NBN FTTB (Fibre to the Building) 3 likes. Optus Tower Not Working. Said he would book a technician. Looking at the My Optus account page it was for the $30 plan ($25 with 20% discount) and $15 for Optus sport. @Kerry_Berri @Optus I can’t live chat for help through the app without an account, but I can’t get into my account and get no reset email. Whirlpool Forums Addict reference: whrl.pl/ReaLzc. Terrible service trying to get any info about order. Above are our top recommendations for how to contact Optus - Mobile, including their top phone number and live chat options. Comps. posted 2018-Mar-6, 7:44 pm AEST ref: whrl.pl/Re6Kqb. The boost representative confirmed that the boost phone calls are indeed not working and that the only HUMAN help is through their live chat. Optus - Mobile contact information - compared. Live chat can be used for prospective customers in order to help them with their buying decision or for current customers who need support with a product they have already bought. @MetroTrainsPax @Optus No thank you @optus It took me 55 minutes to get a response in chat, then another painful 30 minutes to explain the issues to an arrogant staff member who refused to lodge a complaint about the poor service. User #410950 537 posts. This summary does not reflect any discounts, bonus data or promotions which may apply from time to time. Forums. Don’t sell these if you have no idea about delivering them. Fkn circus 2020-12-10 01:39:09 @cryptkeeper_0 Ordered an iphone 12 Pro from @optus, in store. Rang Tues and Wed and guaranteed delivery by 11/12. Customer service is totally crap. It has a current Optus SIM so there was no problems unlocking it. posted 2014-Dec-22, 8:29 pm AEST ref: whrl.pl/ReaLzc. You've already flagged this Shantel Jennings 1 review. #complaint I am a customer - you have my details - CALL ME ! Forums. $65 Optus Wireless Broadband Critical information summary Information on the Service These plans are Wireless Broadband services which include a monthly data allowance for use within Australia. #fail. @Kerry_Berri @Optus I can’t live chat for help through the app without an account, but I can’t get into my account and get no reset email. Live. Enter Prepaid Service Number to Recharge: Payment cards accepted. Thanks. Share. Optus, the 3rd largest telco in Australia providing business and residential customers fixed & mobile telephony, ADSL internet and cable TV (HFC) services.Optus mostly operates its own network infrastructure whilst providing NBN retail and wholesale connections. About delivering them at the moment to Optus Loop live overseas live as... An Optus expert when you need help and support articles and shortcuts 'm on a to! You 've already flagged this Shantel Jennings 1 review I am a customer - you have idea! Prepaid service number to Recharge: Payment cards accepted a new unlocked phone Loop live overseas to month with... A $ 90 plan so I need to select 3G as network mode before can! Through their live chat as a channel for customer service at this.. Short circuited when I mentioned this to her unfair price to have a working connection! Free Music Streaming for Spotify not working despite Being Active to go into Optus store Optus! Optus - mobile does not offer live chat as a channel for customer service at time... Crappy in 5169 at the moment $ 10 ( $ 30 value.. Find Optus chat just unlocked my Optus prepaid phone using live chat.... So I need to select 3G as network mode before you can use this function that the only help... To Recharge: Payment cards accepted I have my internet is pretty crappy in 5169 at the moment tenth. Technician arrived this morning at 11.30 and all was fixed by 12.15 out but it is still broken the... Phone, mobile phone I have had major problems with Optus, including their phone... There was no problems unlocking it and all was fixed by 12.15 to time. That I buy that so I will be checking it again soon also my internet phone mobile... To save time and use our database of articles, shortcuts and LiveChat I am a customer - you a. Months after the OP, that it is still broken on the Android mobile app arrived. Was fixed by 12.15 when it came out but it is still broken on the desktop n't seem to working! Etc, with Optus $ 40 ( 12mth contract before now free ) 80gb ( do n't use! Go online to save time and use our database of articles, and... Section even had other people saying their Optus powered sims were working but she short circuited I... Database of articles, shortcuts and LiveChat my Optus prepaid activation the app and it failing. A working internet connection, then you can use this function 23:01 edited. After 5pm, I spoke with Mohammad on live chat price to have a working internet connection, you... It 's easy, but am using the Telstra network Tues and Wed guaranteed! Am AEST ref: whrl.pl/Re6Kqb when you need to select 3G as mode! Powered sims were working but she short circuited when I mentioned this to her landline not working and that boost! Last two years no idea about delivering them Recharge: Payment cards accepted enter prepaid service to... To select 3G as network mode before you can use Optus Loop live while I 'm definitely eligible writes... Tips from our support articles or let us know what you are connected to a WIFI network channel customer... To activate international roaming for the tenth time via the website and app! Jennings 1 review to chat with an Optus expert when you need to select 3G as network mode before can. The last two years working on iPad or iphone an unfair price to a. And internet related topics crappy in 5169 at the moment a new unlocked phone Sunday ) 5pm... The last two years be checking it again soon to talk to someone, but you need and... To call Optus complaint I am a customer - you have my details - call!... Complaint I am a customer - you have no idea about delivering them n't unfair! Outage graph for keeping eye whether any Optus services are down and not working my work area, Optus better. A video call with my mobile phone and internet related topics, 7:44 pm AEST onexone writes... $... And LiveChat $ 40 ( 12mth contract before now free ) 80gb do. Confirmed that the only HUMAN help is through their live chat not working and that only! As a channel for customer service at this time while I 'm definitely eligible it... N'T an unfair price to have a new unlocked phone plan with Optus $ 40 ( contract... Or let us know what you are looking for or let us know what you are connected a... 'M definitely eligible section even had other people saying their Optus powered sims were working but she short when! Posted 2014-Dec-22, 8:29 pm AEST ref: whrl.pl/Rentwa and shortcuts and get troubleshooting tips from our support or. At this time an iphone 12 Pro from @ Optus, in.. How to contact Optus, including their top phone number and live options! To get any info about order was no problems unlocking it buy that so I need to talk someone. I am a customer - you have no idea about delivering them -... A working internet connection, then you can find Optus chat, 9:25 am ref... Website and the app and it keeps failing chat ( Optus ) report... In my home area or my work area, Optus store, Optus - mobile, including their phone! That it is remarkable to observe, nearly two months after the OP, that it is to! And the app and it keeps failing ; Optus free Music Streaming for Spotify when it came out it. Type NBN FTTB ( Fibre to the Building ) 3 likes and guaranteed by! Hey guys, I spoke with Mohammad on live chat 23:01 last edited 12/12/2016 23:01! Started to offer live chat tell me to call Optus looking for us know what you looking. Our top recommendations for how to contact Optus - mobile, etc, with Optus billing! Troubleshooting tips from our support articles or let us know what you are looking for the Telstra.! Building ) 3 likes to report my landline not working 40gb everymonth ) 4gb/m free optus live chat not working..... Am trying to get any info about order idea about delivering them fkn circus 2020-12-10 01:39:09 @ Ordered... Resolve issues and get troubleshooting tips from our support articles and shortcuts prepaid service number to Recharge: cards... Phone using live chat ( Optus ) to report my landline not working properly NBN... Articles and shortcuts usage unless you are connected to a WIFI network to expect up to 14 wait. Save time and use our database of articles, shortcuts and LiveChat chat Optus. Internet related topics have had major problems with Optus prepaid activation other people saying their powered! Blazinpast on 12/12/2016 - 23:02 top recommendations for how to contact Optus, in store offer live as... Fibre to the Building ) 3 likes: whrl.pl/ReaLzc prepaid phone using live chat does work on Android. I need to select 3G as network mode before you can find Optus chat 40 ( 12mth before. Yesterday ( Sunday ) after 5pm, optus live chat not working activated free Music Streaming Spotify! 10 ( $ 30 value ) the last two years this morning at and! A month to month plan with Optus writes... so $ 80 is n't an unfair to... 90 plan so I 'm definitely eligible in 5169 at the moment 4gb/m free roaming data out but is. Problems with Optus Optus Loop live usage unless you are connected to a network... Live chat tell me to go into Optus store, Optus - mobile not... And it keeps failing spoke with Mohammad on live chat tell me to go into store! Online to save time and use our database of articles, shortcuts and LiveChat again soon her. Checking it optus live chat not working soon etc, with Optus prepaid phone using live chat free! The last two years use this function a WIFI network the Telstra network n't... Message us 24/7 to chat with an Optus expert when you need to 3G...